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FAQ

About Us

How did Geek Tropical get started?

It all started with a simple question: why is it so difficult to find geeky button-up shirts? In response, we founded a small business that designs or sources patterns for our handmade-to-order products.

As fellow geeks, we share a love for Star Wars, Lord of the Rings, board games, video games, and Dungeons and Dragons - passions that inspire many of our prints. But we're not exclusive; we welcome geeks of all kinds and continue to add more prints tailored to other nerdy interests. Our mission is for Geek Tropical to be a clothing brand for all geeks, offering something that embraces and celebrates their unique personalities. We encourage everyone to proudly show off their inner geek and be true to themselves!

Why is Geek Tropical made-to-order?

At Geek Tropical, our choice to use print-on-demand was guided by its positive impact on the environment and the customization it allows. By producing items only when they're ordered, we minimize waste and steer clear of the fast fashion pitfalls. This method also gives us the flexibility to offer a wider range of designs without needing large inventories, keeping our collection fresh and in tune with current trends.

Print-on-demand also empowers us to support artists whose work has been stolen online. By giving these artists a legitimate platform, we offer unique, original designs while standing against art theft, ensuring they receive fair compensation for their creativity.

Where we are located and where we ship from

As a US-based business, we operate out of Arizona, where we ship our ready-to-ship and clearance products, as well where we handle all returns even if they were made in Vietnam.

At Geek Tropical, we proudly partner with a top-tier cut-and-sew print shop in Vietnam, which is where our made-to-order items originates. We fully stand by the quality of their work.

 

Why Geek Tropical?

Breeze through geeky paradise with our collection of breathable short sleeve button-up shirts and nerdy dresses, featuring patterns tailored to every geek's interests. It's a joy to wear clothing that reflects your unique personality and passions. We prioritize sustainability, supporting small artists, and positively impacting geek communities worldwide. By purchasing our shirts, you support artists and fellow geeks while contributing to a greener planet through our handcrafted-to-order fashion. We're dedicated to creating a welcoming community for all geeks. Feel free to reach out with any questions, and we'll respond promptly.

Is Geek Tropical Legit?

We're a small business that started on Etsy in 2021, where we earned a 4.9/5.0 star rating. We're proud to currently maintain a 4.8/5.0 star rating across Google, Meta Shop (Facebook & Instagram), Shop (Shopify), and Loox (on our site).

Our apparel is featured in museums and game stores across the United States, including the Smithsonian National Museum of Natural History.

Geek Tropical Reviews

Geek Tropical achieved a 4.9/5.0 star rating on Etsy where they first started. Geek Tropical now proudly maintains a 4.8/5.0 star rating across Google, Meta Shop (Facebook & Instagram), Shop (Shopify), and Loox (on our site). updated 8/30/24

Geek Tropical is committed to transparency, and even though Geek Tropical is based in the US, Geek Tropical is compliant with the European Union's Omnibus Directive, which prohibits the publication of fake reviews and the wrongly deletion of negative reviews.

Being featured in a Geek Tropical Reviews Case Study, Geek Tropical believes in the influence of real customers filling the website with photo reviews showcasing an authentic love for geeky products.

Product Info

What is Geeknit?

Geeknit™ is Geek Tropical's proprietary, trademarked four-way stretch blend, similar to Lycra, a trademarked brand name.

After a year of R&D testing various materials, we trademarked Geeknit for its silk-like feel, ultra-softness, lightweight breathability, and moisture-wicking properties—perfect for all-day comfort. Geeknit is also ideal for printing, enabling vibrant, long-lasting colors through advanced high-resolution printing technologies. The prints will never crack or fade.

As Geek Tropical requires vibrant, full-color graphics, Geeknit is a poly/spandex blend, entirely synthetic, to accommodate the sublimation process used for all-over prints. Natural materials like cotton aren't compatible with this process, which is crucial for maintaining the highest quality printing standards, especially with our licensed designs.

Care Instructions for Geek Tropical Products

For apparel with buttons, button up the item(s) and turn them inside out before washing and drying. Wash inside out in cold water with like colors on a gentle cycle. Use only non-chlorine bleach when necessary. Tumble dry on low or hang dry.

What is the difference between a Hawaiian Shirt and Button Up Shirt?

Geek Tropical offers two different types of buttoned shirt styles: "Hawaiian" and "Button Down" / "Button Up" shirts

Hawaiian Shirt: A classic Hawaiian button up closure and camp collar (also known as the Cuban collar) – a perfect shirt for everyday wear or business casual work settings.

Button Down Shirt: A more dressy look with a straight collar and button down closure complimented with a top button - great when you want to pair the shirt with a tie or for any type of event, casual or formal.

Ordering and Delivery

What countries do you ship to?

For items made-to-order, we ship to the United States, Canada, Australia, New Zealand, United Kingdom, and EU Countries.

For items marked as ready-to-ship, due to the excessive price of shipping, we only ship within the United States.

How much is shipping?

Shipping costs depend on value of your order and the country where it’s being delivered. Please refer to the delivery cost table in our shipping policy to check the postage fees for different destination countries. If your order value is more than $50, we provide free shipping within the U.S.

Do you offer expedited shipping?

For items marked as Ready-to-Ship, we have expedited shipping available with UPS, FedEx, and USPS. Please reach out to our email below for more information.

For items made-to-order, we are currently using the fastest standard shipping options. We have a express shipping option with UPS for 2-3 business day delivery. The pricing generally starts around $50.00 and free for orders with 10 or more items.

Please contact us at store@geektropical.com to confirm expedited shipping upgrades or for questions.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at store@geektropical.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Can I alter my order?

For ready-to-ship items, you may modify your order until it ships. For made-to-order items, you have only a few hours before the order is locked for processing, so please notify us as soon as possible during business hours if you need changes. If you need to add more products or increase the quantity, please place a new order online.

How do I cancel my order?

When an order is placed for a made-to-order product, we pay for the materials and labor for the order to be produced so cancellations are generally not accepted. Unless you immediately reach out after placing your order and are able to reach us during business hours, we are unable to provide a full refund at a cancellation request.

For items marked as ready-to-ship, cancellations are accepted as long as we have not shipped the item(s).

Can I track my order?

We’ll keep you updated at every stage of your order, from the moment it's placed to dispatch and delivery. Once your order is on its way, you'll receive a delivery confirmation email with a tracking number, allowing you to monitor your order's progress online.

When will my order arrive?

Please reference our shipping policy for current processing and shipping timelines. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will investigate.

Why is there a delay to my tracking?

It is normal to see a delay to the updates to your tracking numbers. Since our print shop is in Vietnam, many tracking numbers do not activate until they are physically received by the local carrier or post office in your country. For the United States, typically there is a 3-5 business day delay for the tracking number to start receiving updates with USPS.

For ready-to-ship items, there should not be the same delay that exceeds two business days as we ship directly within the United States.

For current shipping information, visit our page here.

We appreciate your patience with our shipping times and are available at +1 (480) 255 6372 or store@geektropical.com for any questions or concerns.

Where can I order ready-to-ship and clearance items?

Geek Tropical has reserved a limited stock that is ready-to-ship in 1-2 business days from our location in Arizona. These ready-to-ship products are indicated as such in the product title and are found in the below collections. Due to the cost in international shipping, ready-to-ship items are only available to purchase for customers within the United States.

Ready to Ship

Clearance

Size Charts and Guides

Where can I find the size charts?

Geek Tropical updates size charts, guides, and recommendations often. For the most current size chart and guides, please refer to the product page and click the link, "Size Chart," next to the size picker per the image below.

Where to find Geek Tropical's Size Chart and Guides

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal, Apple Pay, Meta Pay, Google Pay, and Shop Pay. If you decide to use any of these alternative payment methods, you’ll be taken to the payment providers websiite, where you’ll be prompted to log in and process your payment. You’ll then be directed back to an order confirmation page once payment is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Returns and Exchanges

Return and Exchange Policy

We are unique in that we operate as both a print-on-demand company and have stock at our U.S.-based location in Phoenix, Arizona. As a result, our policies vary depending on whether items are made-to-order or ready-to-ship, as well as the customer’s location. For complete details, please refer to our full returns and exchanges page here.

To get started with a return or exchange, please contact us at our email, store@geektropical.com.

As you are made-to-order, what do you do with returns you receive?

It is typical for print-on-demand companies to never accept returns. This is due to the highly customized nature of the products and the hassle let alone the inability to resell them.

We're trying something different and hoping we may establish a system to be able to resell returns. Currently, we resell our returns at clearance and promise faster shipping times for customers that have a deadline and cannot wait for our made-to-order items to arrive.

How long does an exchange take?

It takes around 3-4 weeks from the date you put the return in the mail for you to receive the replacement.

When we receive a return that is part of exchange, we need about 2-4 business days to process the return and enter your replacement order. If the replacements need to be made-to-order, they will be made from scratch. Once shipped, please expect a normal shipping period as outlined in our shipping policy here.

Custom & Wholesale Orders

Do you offer custom designs for orders?

We are happy to have created many custom designs for companies, utilizing a talented in-house team of artists. Our customizations range from changing the coloring of a currently offered shirt to match your organizations colors, adding your logo, or a design from scratch.

Our minimum on customer orders is 10 shirts. Discounts are available for our bulk orders, and can be discussed in detail through email aloha@geektropical.com or call/text at +1 (480) 255 6372 (M-F 9am-5pm Arizona Time).

Do you offer wholesale pricing?

Yes. Our apparel is featured in museums and game stores across the United States, including the Smithsonian National Museum of Natural History. Wholesale quotes can be discussed in detail through email aloha@geektropical.com or call/text at +1 (480) 255 6372 (M-F 9am-5pm Arizona Time).

Misc

Do you sell gift vouchers or gift cards?

Yes, we do! Our e-gift cards are delivered electronically via email, each with a unique reference number. They're the perfect choice if you're unsure what to get for that special geek in your life.

Order our e-gift cards here.

Who do I contact if I have help or questions?

Please contact us at our email, store@geektropical.com, or call/text us at 1-480-255-6372 M-F 9am-5pm Arizona Time.

What are your customer service hours?

Our customer care is available Monday through Friday from 9 AM to 5 PM Arizona Time if you need assistance.

We work for the weekends just like you do. Though we do check in sometimes, please expect a response to any weekend inquiries first thing on Monday morning.

Hours may change based on holidays and other celebrations!

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