Ready-to-Ship / Retail

You may return unused, undamaged, and unwashed merchandise back to our address in the USA within 30 days of purchase to qualify for a product exchange or refund. The hang tag must still be attached to the item. Shipping costs for returns and exchanges are the responsibility of the customer.

If the item is in a condition such as being previously worn, washed, or damaged, preventing us from reselling it, we cannot issue an exchange or refund. Should the customer wish to receive the item(s) back, they are responsible for covering postage costs.

Ready-to-ship items are clearly marked as such in the product title or on the product page. Ready-to-ship items labeled as clearance or final sale are not eligible for return, exchange, or refund.

Made-to-Order

You may do one size exchange for any new, unworn, unwashed item within 30 days of delivery for another item of the same or lesser value. Because we create your items specifically for you after you order it we can not offer returns or cancellations for a refund. We expect you to understand the material used for sublimated products, shipment timelines, and the sizing charts to make sure your order will fit you correctly.

The postage for the size exchange to return to us is paid by the buyer. Any size exchanges are then shipped out to you free of charge. Please ensure that the item is in a new, unworn, and unwashed condition with the hang tags still attached. We reserve the right to refuse any exchange for these reasons. 

Before inquiring on a sizing issue or size exchange, we encourage you to double check the sizing on the products received and check them against our size chart. If the product falls outside of the stated tolerances, please reach out to us with images clearly showing the inaccurate sizes with a ruler. This is covered by our guarantee and may be replaced or refunded per customer preference.