60-Day Print, Quality, and Delivery Guarantee
We offer a 60-Day 100% money back guarantee for damaged, misprinted, or faulty products or even packages lost in the mail.
The 60-Day window starts on the date the order has been delivered. In only very rare circumstances will we ask for the inconvenience of returning defective products, and defective products may be kept or given away after confirming with our team.
Our delivery guarantee covers lost packages once confirmed lost from an investigation from the carrier and a claim has been approved, typically confirming that the last package scan was at the wrong location. We will remake the products or refund orders that meet this condition. Geek Tropical is not responsible for any stolen or delayed packages or lost packages that were the result of an incorrect address on the order.
Button replacement: In case products' buttons were damaged during shipment or during the first wash, we would be happy to mail replacement buttons on request.
Returns & Exchanges
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Ready-to-Ship / Retail (For products prefixed with "Ready-to-Ship") You may return unused, undamaged, and unwashed merchandise back to our address in the USA within 30 days of purchase to qualify for a product exchange or refund. The hang tag must still be attached to the item. Shipping costs for returns and exchanges are the responsibility of the customer. If the item is in a condition such as being previously worn, washed, or damaged, preventing us from reselling it, we cannot issue an exchange or refund. Should the customer wish to receive the item(s) back, they are responsible for covering postage costs. Ready-to-ship items are clearly marked as such in the product title or on the product page. Ready-to-ship items labeled as clearance or final sale are not eligible for return, exchange, or refund. |
Made-to-Order Although the typical made-to-order policy is no returns and exchanges, we are pleased to offer a 30-day return and exchange policy for our handcrafted-to-order fashion. The 30-day return and exchange window starts from the date the order was delivered. Postage for the return back to our U.S. address is the customer responsibility, unless the item(s) arrived defective. Even so, we expect you to understand the material used for sublimated products, shipment timelines, and the sizing charts to make sure your order will be as expected. Because each item is handcrafted exclusively for you, returns and exchanges—while available—generate unnecessary waste and environmental impact. The postage for the return and exchange to return to us is paid by the buyer. Any size exchanges are then shipped out to you free of charge. Please ensure that the item is in a new, unworn, and unwashed condition with the hang tags still attached. We reserve the right to refuse any exchange for these reasons. Before inquiring on a sizing issue or size exchange, we encourage you to double check the sizing on the products received and check them against our size chart. If the product falls outside of the stated tolerances, please reach out to us with images clearly showing the inaccurate sizes with a ruler. This is covered by our guarantee and may be replaced or refunded per customer preference. |